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Title
Text copied to clipboard!Thai Speaking Customer Support Specialist
Description
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We are looking for a dedicated and enthusiastic Thai Speaking Customer Support Specialist to join our dynamic team. In this role, you will be responsible for providing top-notch customer service to our Thai-speaking clients, ensuring their inquiries and issues are resolved promptly and efficiently. You will be the first point of contact for our customers, representing our brand and values. Your primary responsibilities will include handling customer inquiries via phone, email, and chat, troubleshooting technical issues, and providing product information. You will also be responsible for maintaining accurate records of customer interactions and escalating complex issues to the appropriate departments. The ideal candidate will have excellent communication skills in both Thai and English, a strong customer service background, and the ability to work in a fast-paced environment. You should be a problem-solver with a positive attitude and a passion for helping others. This is a fantastic opportunity to join a growing company and make a significant impact on our customer satisfaction and retention rates. If you are a motivated individual with a knack for customer service and fluency in Thai, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Handle customer inquiries via phone, email, and chat.
- Provide accurate and timely information about products and services.
- Troubleshoot and resolve technical issues.
- Maintain detailed records of customer interactions.
- Escalate complex issues to the appropriate departments.
- Follow up with customers to ensure their issues are resolved.
- Assist in the development of customer service policies and procedures.
- Participate in training sessions to improve product knowledge.
- Collaborate with team members to improve overall customer satisfaction.
- Meet or exceed performance metrics and targets.
- Provide feedback to management on recurring customer issues.
- Stay updated on product changes and updates.
- Handle customer complaints and provide appropriate solutions.
- Ensure a high level of customer satisfaction.
- Work closely with other departments to resolve customer issues.
Requirements
Text copied to clipboard!- Fluency in Thai and English.
- Previous experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to work in a fast-paced environment.
- Proficiency in using customer service software and tools.
- Strong organizational skills and attention to detail.
- Ability to handle stressful situations calmly and effectively.
- Positive attitude and a passion for helping others.
- Ability to work independently and as part of a team.
- Flexibility to work various shifts, including weekends and holidays.
- High school diploma or equivalent; a college degree is a plus.
- Basic technical knowledge and troubleshooting skills.
- Strong work ethic and reliability.
- Ability to learn quickly and adapt to changes.
Potential interview questions
Text copied to clipboard!- Can you describe a time when you resolved a difficult customer issue?
- How do you handle stressful situations?
- What strategies do you use to ensure customer satisfaction?
- Can you provide an example of a time when you went above and beyond for a customer?
- How do you stay organized when handling multiple customer inquiries?
- What do you think is the most important quality for a customer support specialist?
- How do you handle feedback from customers?
- Can you describe your experience with customer service software?
- How do you prioritize your tasks during a busy shift?
- What motivates you to provide excellent customer service?